We sincerely value your business and want to make you happy. Thank you for your order – and the shelter dogs thank you, too! We are working hard to get you your order within the promised timeframe but sometimes there are questions or concerns.

Please email any questions or concerns to our qualified team of customer service agents (and fellow dog lovers) at:

We respond to customer emails as quickly as “paw–ssible“ (within 24 hrs. M-F). 

***Please note that for apparel and mugs it does take 30-45 BUSINESS DAYS (M-F)  from time of order until you receive it since they are printed AFTER the order is placed. If you have ordered jewelry, stickers, socks or safety products (wallet cards, dog bandanas, etc.)  – these should be received within 25 BUSINESS DAYS (M-F) from the time order was placed.

International Orders (outside USA) are received within 6-8 weeks.  Please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Woof! (Thank You!)