FAQ

ORDER ISSUE

I’m missing a product from my order, what do I do?

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We’ll get back to you within 24 hours.

I have an incorrect item in my order, what do I do?
What do I do if I receive a faulty item in my order?
Can I cancel my order with you after I've placed it?
Will you refund the shipping charges on my parcel?
Can I amend my order with you after I've placed it?

DELIVERY

How does US Standard Shipping work?
How does International Shipping work?
My order hasn't arrived, could you tell me where it is?

RETURN & REFUND

All sales are final so we cannot cancel nor refund your order after the first 12-hour period. However, to ensure your pleasant shopping experience with us, we offer refund or replacement for damaged goods. Simply send us a photo verification of the damaged goods, then we will gladly send a replacement at no cost to you.

I’ve cancelled my order – when will my money be available again?
Fulfillment Errors vs. Customer Errors